Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda

To lay the foundation for special issue that this research article introduces, we present 1) a systematic review of existing literature on implications use Artificial Intelligence (AI) in public governance and 2) develop agenda. First, an assessment based 26 articles topic reveals much exploratory, conceptual, qualitative, practice-driven studies reflecting increasing complexities using AI government – resulting implications, opportunities, risks thereof governance. Second, both analysis included issue, propose agenda comprising eight process-related recommendations seven content-related recommendations. Process-wise, future should move towards more sector-focused, empirical, multidisciplinary, explanatory while focusing specific forms rather than general. Content-wise, our calls development solid, theoretical foundations governance, as well investigations effective implementation, engagement, communication plans strategies sector. Finally, into managing sector, modes possible performance impact measurement government, evaluation scaling-up usage